Organisation Name: | 1XL LLC FZ and One XL Info LLP (referred to as “Organisation”) |
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Organisation Email ID: | info@1XL.com |
Organisation Website: | 1XL.com |
Registered Address: |
1XL Avenue, DIP, Dubai. P.O. Box No. - 74242
Jainam Tower, Sai Park, Thergaon, Pune - 411033, Maharashtra, India |
Registered Country: | U.A.E. And INDIA |
Last Modified Date of Cancellation/Refund Policy: | 28th March 2025 |
At 1XL LLC FZ and One XL Info LLP, we prioritise delivering quality services while ensuring transparency in our terms and conditions. This Refund & Cancellation Policy (the "Policy") explains how the Organisation handles refunds, cancellations, and fee adjustments for all services offered, including Software-as-a-Service (SaaS) platforms, online courses, events, podcasts, travel bookings, and all related services. By using any of our services, you agree to the terms outlined in this Policy. If you do not agree with the terms, please refrain from using our services
You have the ability to cancel your subscription to any of our services, including SaaS platforms, online courses, events, and other subscription-based services, at any time. The following outlines the cancellation terms:
We reserve the right to adjust the subscription fees and prices for all of our services, including SaaS platforms, online courses, workshops, and events. Price changes may be made for a variety of reasons, including:
In accordance with UAE law, we will notify you in advance of any price changes. The notification will be sent by email or through the Organisation’s website, and any changes will apply only after the specified notification period.
Certain products and services, such as credits for SaaS subscriptions, event registrations, or online courses, may be purchased using a credit system. Once credits are purchased, they are non-refundable and cannot be exchanged for cash, other products, or services.
For services such as SaaS subscriptions, online courses, or membership programmes, the following conditions apply:
We offer event services, including workshops, conferences, seminars, and other gatherings. The refund and cancellation policy for events is outlined below:
Once you confirm your ticket purchase, no cancellations are allowed. We strongly recommend that you review your schedule and confirm your attendance before purchasing tickets.
If you are unable to attend an event and would like to transfer your ticket to someone else, the following conditions apply:
Promotions such as Early Bird ticket discounts or other special offers may be subject to specific terms and conditions. These offers may not apply to tickets purchased before the promotion period. We recommend reviewing the terms of each promotion carefully before purchasing to understand any restrictions.
In the event that an event is cancelled or rescheduled, we will follow the event organiser's guidelines for providing a refund or rescheduling your attendance:
We use third-party payment processors (e.g., PayPal, credit card providers, etc.) for all financial transactions. The Organisation does not store any of your payment information. Payments are securely processed by third-party providers, and their privacy policies govern the handling of your payment details. For more information, please refer to the payment processor’s privacy policy.
If your payment fails, access to the service will be suspended until the payment is successfully processed. In cases where there are disputes, chargebacks, or payment failures, access to the services may be temporarily suspended until the issue is resolved.