We at 1XL strive to provide the best services and products to our valued customers. We understand that there might be situations where a return or exchange is necessary. To ensure a smooth and hassle-free experience for our customers, we have implemented the following Return Policy:
Eligibility for Returns and Exchanges:
Products and services purchased from 1XL are eligible for return or exchange within 15 days of the purchase date.
Non-Returnable Items and Services:
Certain products and services, including but not limited to downloadable software, personalised items and services already consumed or partially consumed are not eligible for return or exchange unless they are found to be defective or not as described.
Process for Returns and Exchanges:
Customers must initiate the return or exchange process by contacting our customer support team via email or phone within the specified return period.
Our customer support team will guide customers through the necessary steps and provide a Return Merchandise Authorization (RMA) number where applicable.
Customers are responsible for the shipping costs associated with returning the item, except in cases where the return is due to an error on our part.
Refunds and Replacements:
Refunds will be processed using the same method of payment used during the original purchase.
In the case of replacements, the item will be replaced with the same product or a product of equivalent value, depending on the availability of stock.
Inspection and Approval:
All returned items will be inspected upon arrival to ensure they meet the eligibility criteria outlined in our policy.
We reserve the right to refuse returns or exchanges that do not meet the specified criteria.
Special Circumstances:
In case of damaged or defective items, customers must notify us within 48 hours of receiving the product.
Services that have already been provided will be evaluated on a case-by-case basis and refunds or credits may be issued at our discretion.
Final Decision:
Our decision on all matters pertaining to returns and exchanges is final.
We reserve the right to amend our Return Policy at any time and any changes will be updated on our website. We reserve the right to amend our Return Policy at any time and any changes will be updated on our website.
For any further inquiries or assistance regarding our Return Policy, please don't hesitate to contact our dedicated customer support team.